PLEASE HELP MY DAUGHTER IS AT HER WITS ENDS AND VERY FRUSTRATED. Her hotel should be cancelled too but obviously at alpha holidays end. Ryanair sent my daughter email to say they are offering a full refund for flights but it will be going to alpha rooms not my daughter as flights booked as a package. CMA confirms Teletext ‘failed to refund customers’ By Ian Taylor March 24, 2021, 16:24 Share by email The Competition and Markets Authority (CMA) has confirmed Teletext Holidays failed to refund many customers for cancelled package holidays following an investigation. Id never advise anybody to book with them. She cannot go on this holiday due to work commitments.teletext final word is there is no refund. every month they shamelessly lie to me about the date of the refund. ![]() She has since been on many frustrating ohone calls to teletext holidays (they have merged with alpha holidays they told my daughter) anyway she keeps getting transferred to different departments within teletext with no satisfaction. Teletext Holidays faces legal action unless it pays back £7m to customers whose. She contacted alpha rooms and was told she cannot do anything until a couple of weeks before departure. The competition watchdog says the firm has not paid £7m in refunds for holidays cancelled during the pandemic. Daughter was emailed by ryanair a few months ago to say flights now tebooked for 18th june as she is a school teacher she cannot fly on the 18th as still at work. ![]() The Travel Trust Association (TTA) also last week revoked. It has also set out its expectations regarding how the company should now comply with its obligations. Flights with ryanair and hotel both booked with alpha holidays as a package holiday. Truly Holdings has paid out £10.8 million in refunds but still owed £1.2 million to customers as of mid-October, according to the CMA. The CMA has written to Teletext Holidays to set out its concerns that the company has not refunded many of its customers in accordance with its obligations under the Package Travel Regulations. My daughter and family (4 passengers) were due to go to malaga on 19 june for 10 nights. For customers who have booked through Teletext Holidays, who are seeking a refund, you can make a refund claim by visiting the website for the Travel Trust.
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